In providing case management services, social workers often confront systematic language barriers between service providers as well as competing agendas and misconceptions among agencies. In this webinar, participants will learn the components of being an effective case manager as well as a program advocate. Strategies for outreach, developing common agendas, and building relationships for enhanced interagency cooperation and collaboration will also be explored. This workshop does not qualify for NBCC clock hours.[Required for Case Management Certificate Program]